Refund Policy

Last updated 30 September 2026

1. Try before you pay

Redlyn has a Free plan with no time limit and no card required, so you can check that it works with your websites before you buy a paid plan.

2. 7-day refund on your first payment

If you're not happy after buying a paid plan for the first time, email us within 7 days of the payment and we'll refund it in full. You don't need to give a reason. After the refund, your workspace moves back to the Free plan.

3. Renewals

Monthly renewals are generally not refundable. Cancel before your renewal date to stop the next charge. After you cancel, your plan stays active until the end of the period you've paid for.

We'll refund a renewal in full if you:

• forgot to cancel, didn't use Redlyn during the new period, and ask within 7 days of the charge; or
• were charged after you had already cancelled.

4. Always refunded

• Duplicate or accidental charges.
• Charges for a plan you didn't receive because of a problem on our side.
• A long outage on our side that stopped you from using Redlyn. In this case we'll refund the affected part of your billing period.

5. Not refundable

• Partly used billing periods after the first 7 days, except as described above.
• Accounts suspended for breaking our Terms of Service.

6. How to ask for a refund

Email [email protected] from the address on your Redlyn account and include the payment date and amount. We'll reply within 2 business days.

Payments for Redlyn are processed by Dodo Payments, our merchant of record, so approved refunds are issued by Dodo Payments to your original payment method. They usually arrive within 5–10 business days, depending on your bank or card provider.

7. Changes to this policy

If we change this policy, we'll update the date at the top of this page. Any change applies only to payments made after the update.